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Room Attendant

Located on 27 lush oceanfront acres in the heart of the Florida Keys, and embodying the essence of a tropical paradise and island escape, Cheeca Lodge & Spa beckons guests to relax, "be yourself", and create treasured memories with family, friends or colleagues. Newly renovated in 2018, its fresh sophistication - evoking the textures of its environmentally diverse surrounds - complements the spirited tradition of barefoot elegance, genuine service and warm hospitality that personifies this legendary island home. Its lush palm-fringed grounds, contemporary island décor, myriad leisure pursuits and diverse coastal cuisine will continue to define Cheeca as a destination for both leisure and business, and champion its storied reputation as the pioneer of luxury in the Florida Keys.

I. Job Summary
Housekeeping room attendant is responsible for providing a clean room product and maintaining a sense of urgency in handling all related matters. Employee will deliver world-class level of service.

II. Job Responsibilities

Attend team briefings.
Greet all guests with a smile and hello.
Anticipate the needs of guests.
Ensure confidentiality of hotel guests.
Follow proper procedures for entry into guest rooms.
Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
Monitor and handle guest complaints following guest services training procedures and ensure guest satisfaction, immediately reporting any complaints to the supervisor.
Ensure security of guest room access and hotel property.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category of priority or as directed in line up.
Service assigned guest rooms.
Replace tissue and bathroom amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled or damaged ones.
Remove dirty bed linens and make bed with clean linens.
Replace laundry bags and slips.
Remove items left by guests from closets and dressers.
Dust inside closets, polish all furniture, clean all appliances and lamps.
Ensure proper working order of all lamps, radios and other appliances.
Realign furniture to floor plan.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture and report any damages to the team leader.
Set correct time on clock; correct TV channel.
Empty liquid from ice bucket and wipe all surfaces dry.
Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.
Remove trash, debris and cobwebs from balcony or patio. Inspect condition of plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance door.
Ensure presence of fire safety, rate cards and "Privacy" sign. Inspect condition and replace as needed.
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to 72 degrees Fahrenheit.
Remove dust, stains and marks from all baseboards, ledges and corners.
Vacuum carpet and spray air freshener in guest rooms as well as under the bed and around in the corridor.
Update status of rooms cleaned on assignment sheet and on the phone by dialing " 81."
At end of the shift, return and restock cart.
Empty vacuum bag and wipe vacuum.
Ensure security of any assigned keys.
Know, comply with and enforce all hotel and departmental standards, policies and procedures.
Promote and support effective departmental and hotel communication through the use of phones, voice-mail, pagers, radios, written correspondence and verbal communication. Respond to all pages and messages promptly.
Turn over any lost and found items to office coordinator.
Promote and maintain effective, confidential, secure record keeping
Maintain complete working knowledge of:
V.I.P.'s, scheduled in-house group names, background, activities, locations and times as well as special requests/arrangements
Correct use and maintenance of equipment
All department policies and service procedures

Perform other duties as assigned.



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