Housekeeping Laundry Supervisor


Located on 27 lush oceanfront acres in the heart of the Florida Keys, and embodying the essence of a tropical paradise and island escape, Cheeca Lodge & Spa beckons guests to relax, "be yourself", and create treasured memories with family, friends or colleagues. Newly renovated in 2018, its fresh sophistication - evoking the textures of its environmentally diverse surrounds - complements the spirited tradition of barefoot elegance, genuine service and warm hospitality that personifies this legendary island home. Its lush palm-fringed grounds, contemporary island décor, myriad leisure pursuits and diverse coastal cuisine will continue to define Cheeca as a destination for both leisure and business, and champion its storied reputation as the pioneer of luxury in the Florida Keys.

I. Job Summary
The Laundry Supervisor is responsible for assisting the Director of Housekeeping in overseeing the proper and smooth operation of the Laundry Department. The laundry Supervisor will monitor all aspects of employee activity to ensure the highest quality in cleanliness and service as well as efficiency and production within laundry department.

II. Job Responsibilities

Evaluate the staffing requirements and prepare work schedules weekly.
Ensure that sufficient staffing is present to meet the daily business demands.
Handle all disciplinary counseling as needed according to policy.
Communicate anticipated business demands daily with each employee.
Conduct daily line-ups.
Ensure staff's knowledge of hotel services, features and amenities.
Monitor and ensure that staff performs their job functions to the hotel's expected level of service.
Act as a lead worker in operating all laundry equipment, sorting, processing for cleaning, folding, and ironing to ensure appropriate clean linens available for business level.
Conduct ongoing training with existing staff and ensure that new staff is certified as required.
Coach employees to reinforce positive behavior and to improve performance as needed.
Accommodate all guest requests in an accurate and efficient manner and follow up within 15 minutes.
Monitor and maintain cleanliness and working conditions of laundry equipment and supplies.
Prepare work orders for equipment repairs and distribute to engineering.
Ensure that all supplies are ordered with accurate usage factors and are received in a timely manner.
Ensure all pertinent information is documented in the logbook daily.
Successful completion of the training/certification process.
Ensure all linen closets and other storage areas are organized and clean.

Perform other duties as assigned.

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